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Frequently Asked Questions*

*Information and dates subject to change. 

Not at all! We welcome all newly admitted fall 2021 freshman, transfer and graduate students and their families.
Due to the COVID protocols that we are required to follow, only fall 2021 admitted students are able to claim tickets for this year’s event. However, we are planning events specifically for 2nd year students and parents during Welcome Weeks. These families will receive more information closer to the start of the fall semester.
Yes, we will have a livestream option for the event. Students and families will be able to join the livestream on SDSU’s website, sdsu.edu or on SDSU’s Facebook account. 
The Facebook livestream will be available after the event if you would like to watch the recording. 
Yes, you must claim your family’s tickets via Ticketmaster using the passcode that will be emailed to your student's SDSUid Gmail account. The student can claim up to 3 tickets, which includes the student ticket.
This is a free event, however, tickets are required for admittance.
Your student will receive an email the morning of August 9th that will contain a unique passcode to use when claiming tickets through Ticketmaster. The email will go to the student’s SDSUid Gmail account. Please make sure your student checks their email to receive the passcode.
Tickets will be claimed first come, first served, so claiming tickets early is recommended. Please only claim tickets you will need and if you are certain you will attend the in-person ceremony.
Yes, the deadline to claim tickets is August 13 or once tickets have been claimed, whichever happens first. 
After August 13 we will be assessing the number of claimed tickets and if there are any remaining, we will offer those to families on the waitlist. If there are still tickets remaining, one additional ticket per family will be distributed to families who contact the Office of New Student and Parent Programs via [email protected]
You will only be allowed to attend one ceremony, based on your student's college/major. All ceremonies have the same content.
No. Students can use their unique passcode and claim up to 3 tickets, which will include the student ticket, only one time. The code will be invalid if a student does not claim all of their tickets in one transaction, and tries to use it again.
If all tickets are claimed for one or both ceremonies, the Office of New Student and Parent Programs will start a waitlist. If tickets are claimed by or before August 10, students or families can contact us at [email protected] to be added to the waitlist.
Please contact the Office of New Student and Parent Programs via phone, 619-594-1509 or email us at [email protected].
Unfortunately, no. Due to the guidelines set by the CDPH (California Department of Public Health), the capacity in the Cal Coast Open Air Theatre for this event is 3,000. To ensure that we remain within these guidelines, we cannot accommodate these requests. The colleges in each ceremony were chosen for those ceremonies based on historical participation numbers and seating capacity. 
Unfortunately, no. Due to the guidelines set by the CDPH (California Department of Public Health), the max capacity in the Cal Coast Open Air Theatre for this event is 3,000. To ensure that we remain within these guidelines, we cannot accommodate these requests. The colleges in each ceremony were chosen for those ceremonies based on historical participation numbers and seating capacity. 
Your tickets will be assigned depending on the major you were admitted to SDSU for fall 2021. Seating in the Cal Coast Open Air Theatre is general admission (no assigned seats), so if the other college is in the same session, you may sit in that college section. 
Tickets are assigned to specific sections based on the student’s college. In those sections, seating is general admission, so your family may sit anywhere in that assigned section. SDSU Ambassadors will be there to greet you and help you find a seat. 

New Student and Family Convocation participants should park in Parking Structures 3, 4, 7, or 12. You will not be ticketed if you park in student (S) or faculty/staff (F/S) spaces. Do not park in "Special Permit" or red zones. Park in handicapped spaces only if you have the appropriate permit.

  • Parking 3 is east of College Avenue, behind the residence halls.
  • Parking 4 is close to the east side residence halls.
  • Parking 7 is near University Towers Residence Hall.
  • Parking 12 is near Chapultepec and Huaxyacac Residence Halls. 
Yes, you can avoid driving and parking if you take the San Diego Trolley to SDSU. (Note: SDSU is on the green line.)
We offer special discounts on hotel accommodations through our hotel partner, Bartell Hotels.
The ceremony will be less than 60 minutes, however we request that families arrive 30 minutes earlier than the start time to be seated before the ceremony begins. At the end of the ceremony, students and guests will be dismissed in an orderly fashion.

New Student and Family Convocation is the official welcome for all new SDSU students and families. President de la Torre, SDSU leaders and parents give a special welcome to the newest members of the SDSU community. Students are presented to the dean of their college, and receive a pin signifying their new connection to SDSU. Parents and families will also be welcomed and will participate in a parent pinning ceremony.

The Cal Coast Credit Union Open Air Theatre is an outdoor venue. Dress is casual. Attendees are encouraged to wear SDSU gear. Please wear comfortable shoes, hats, sunglasses, and sunscreen. Facial coverings will be required.
Students and their family members will be seated by college in specific sections noted on their tickets. Students who are undeclared will be seated in the "Faculty Advancement and Student Success (Undeclared)" section.
Concessions will be selling water and soft drinks. There will be no food sold at the ceremonies.
Yes, since your student will have all of the tickets on their mobile device. Everyone in the group will need to be together when entering the gates. We recommend you meet your student before your assigned ceremony.
If your student lives on campus, we encourage you to park near their residence hall and meet your student in front of their residence hall. The student will have the electronic tickets and the family will need to be together in order to enter Cal Coast Credit Union Open Air Theatre.
No, all entry tickets will be delivered to your students mobile device. Everyone in the group will need to be together when entering the open air theatre gates.
Students and/or guests needing to request disability-related accommodations should contact Tracy Tanga with the Student Ability Success Center at [email protected] by August 9, 2021. To view the accommodations offered by Cal Coast Credit Union Open Air Theatre, please visit: https://as.sdsu.edu/calcoast/disabled.
Yes! We will have two interpreters on the stage. Please email [email protected] to request seats closer to the stage. We will also provide live captioning that you can view on your mobile device. The link will be provided on the screen at the ceremonies.
No, pets will not be permitted to enter the open air theatre. The only exception is a service animal.
Yes, facial coverings will be required during the ceremony. 
Proof of COVID-19 vaccine will not be required for students and families to attend based on CDPH guidelines for large events.
Yes, open air theatre security will be reminding individuals to keep their masks in place during the ceremony. Students must adhere to campus policies per the Standards for Student Conduct (https://newscenter.sdsu.edu/student_affairs/srr/conduct.aspx).

COVID-19 WARNING

Ticketholder acknowledges an inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Ticketholder shall assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness — including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted — and Ticketholder hereby waives any and all claims and potential claims against the State of California, the Trustees of the California State University, San Diego State University, Associated Students of San Diego State University and all of their officers, employees and agents — and against any companies affiliated with the State of California, the Trustees of the California State University, San Diego State University, Associated Students of San Diego State University and all of their officers, employees and agents — relating to such risks, hazards, and dangers.

*Information and dates subject to change.