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Frequently Asked Questions*

*Information and dates subject to change. 

Not at all! We welcome all newly admitted fall 2021 freshman, transfer and graduate students and their families.
Due to the COVID protocols that we are required to follow, only fall 2021 admitted students are able to claim tickets for this year’s event. However, we are planning events specifically for 2nd year students and parents during Welcome Weeks. These families will receive more information closer to the start of the fall semester.
Yes, we will have a live-stream option for the event. Students and families will be able to join the live stream on SDSU’s website, sdsu.edu or on SDSU’s Facebook account. 
The Facebook live stream will be available after the event if you would like to watch the recording. 
Yes, you must claim your family’s tickets via Ticketmaster using the code that will be emailed to your student's SDSUid Gmail account. The student can claim up to 3 tickets, this includes the student.
This is a free event, however, tickets are required for admittance.
Your student will receive an email on August 3rd that will contain a unique code to use when claiming tickets through Ticketmaster. The email will go to the student’s SDSUid Gmail account. Please make sure your student checks their email to receive the code.
Tickets will be claimed first come, first served, so claiming tickets early is recommended. Please only claim tickets you will need and if you are certain you will attend the in-person ceremony.
Yes, the deadline to claim tickets is August 10 or once tickets have been claimed, whichever happens first. 
After August 10, we will be assessing the number of claimed tickets and if there are any remaining, we will offer those to families on the waitlist. If there are still tickets remaining, one additional ticket per family will be distributed to families who contact the Office of New Student and Parent Programs via [email protected]
You will only be allowed to attend one event, based on the ticketing system. Both events have the same content.
No, students can use their unique code and claim up to 3 tickets, which will include the student ticket only one time. The code will be invalid if a student does not claim all of their tickets in one transaction, and tries to use it again.
If all tickets are claimed for one or both ceremonies, the Office of New Student and Parent Programs will start a wait list. If tickets are claimed by or before August 10, students or families can contact us at [email protected] to be added to the waitlist.
Please contact the Office of New Student and Parent Programs via phone, 619-594-1509 or email us at [email protected].
Unfortunately, no. Due to the guidelines set by the CDPH, the max capacity in the arena for this event is 4,900. To ensure that we remain within these guidelines, we cannot accommodate these requests. The colleges in each ceremony were chosen for those ceremonies based on historical participation numbers. 
Your tickets will be assigned depending on the major you were admitted to SDSU for fall 2021. Seating in the arena is general admission (no assigned seats), so if the other college is in the same session, you may sit in that college section. 
Unfortunately, no. Due to the guidelines set by the CDPH, the max capacity in the arena for this event is 4,900. To ensure that we remain within these guidelines, we cannot accommodate these requests. The colleges in each ceremony were chosen for those ceremonies based on historical participation numbers. 
Tickets are assigned to specific sections based on the student’s college. In those sections, seating is general admission, so your family may sit anywhere in that assigned section.

New Student and Family Convocation participants should park in Parking Structure 3, 4, or 7. You will not be ticketed if you park in student (S) or faculty/staff (F/S) spaces. Do not park in "Special Permit" or red zones. Park in handicapped spaces only if you have the appropriate permit.

  • Parking 3 is east of College Avenue, behind the residence halls.
  • Parking 4 is close to the east side residence halls.
  • Parking 7 is near Viejas Arena.
Yes, you can avoid driving and parking if you take the San Diego Trolley to SDSU. (Note: SDSU is on the green line.)
We offer special discounts on hotel accommodations through our hotel partner, Bartell Hotels.
The ceremony will be about one hour, however we request that families arrive 30 minutes earlier than the start time to enjoy the pre-show with live entertainment and to be seated before the ceremony begins. At the end of the ceremony, students and guests will be dismissed in an orderly fashion.
NSFC is a traditional ceremony that will include live performances by the SDSU Marching Band, and welcome addresses from campus administrators. Students are presented to the dean of their college, and receive a pin signifying their new connection to SDSU. Parents and families will also be welcomed and will participate in a parent pinning ceremony.
Dress is casual. Attendees are encouraged to wear red and black. Please wear comfortable shoes. Facial coverings will be required.
Students and their family members will be seated by college in specific sections noted on their tickets. Students who are undeclared will be seated in "Faculty Advancement and Student Success (Undeclared)."
Viejas Arena does not allow you to bring anything larger than a purse inside the arena. Viejas Arena follows standard security procedures. You may bring cameras and video equipment to record this special occasion. Visit viejasarena.com for arena specifics on what is not allowed.
Concession stands at Viejas Arena will be selling water and soft drinks. There will be no food sold at the events.
Yes, since your student will have all of the tickets on their mobile device. Everyone in the group will need to be together when entering the arena gates
If your student lives on campus, we encourage you to park near their residence hall and meet your student in front of their residence hall. The student will have the electronic tickets and the family will need to be together in order to enter Viejas Arena.
No, all entry tickets will be delivered to your students mobile device. Everyone in the group will need to be together when entering the arena gates.
If you have needs related to a disability, please call Tracy Tanga at (619) 594-0402 or e-mail [email protected].
Yes! We will have two interpreters on the stage. Please email [email protected] to reserve seats closer to the stage.
No, pets will not be permitted to enter Viejas Arena. The only exception is a service animal.
Yes, facial coverings will be required during the ceremony. 
Proof of COVID-19 vaccine will not be required for students and families to attend based on CDPH guidelines for large events.
Yes, Viejas Security will be reminding individuals to keep their masks in place during the ceremony. Students must adhere to campus policies per the Standards for Student Conduct (https://newscenter.sdsu.edu/student_affairs/srr/conduct.aspx).

COVID-19 WARNING

Ticketholder acknowledges an inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Ticketholder shall assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness — including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted — and Ticketholder hereby waives any and all claims and potential claims against the State of California, the Trustees of the California State University, San Diego State University, Associated Students of San Diego State University and all of their officers, employees and agents — and against any companies affiliated with the State of California, the Trustees of the California State University, San Diego State University, Associated Students of San Diego State University and all of their officers, employees and agents — relating to such risks, hazards, and dangers.

*Information and dates subject to change.